Design Service Policy:
- All Design fees are required prior to appointments and before services are provided.
- Landry Interiors is not responsible for inaccurate measurements provided to us or incorrect cabinet sizes that have been provided by the customer.
- It is the customer's responsibility to ensure all measurements provided and cabinet sizes provided are accurate prior to cabinet orders.
- Designs are not considered orders.
- It is the customer's responsibility to ensure the cabinet design/list is correct prior to any order.
Condition of sale:
- It is the responsibility of the customer to review the accuracy of the order for style, color, size and quantity.
- Landry Interiors is not responsible for any assembled orders or installation errors.
Change Order Policy:
- Landry Interiors will consider small requests for minor changes to an order in writing up to 12 hours after signed confirmation.
- No changes can be made on orders for which payments have already been collected.
- It is the customer's responsibility to ensure the products on their invoice are correct prior to payment.
Warranty Disclaimer:
- Products on this site come with a manufacturer warranty. Warranties are not processed through Landry Interiors. Warranties are handled directly through the manufacturer. Landry Interiors does not make any warranties on representations regarding the use of the materials in this site.
Return Policy:
In the event that you want to return an item, please read the following return requirements before starting a return:
- Customers have 15 days from the day the goods are received to request a return.
- All items must be in their original box with packing tape still intact.
- Boxes must not show any sign of damage to be accepted as a return.
- NO RETURNS WILL BE ACCEPTED ON OPENED BOXES.
- If an item is approved for return, the customer will be responsible for returning the item to the warehouse and the item is subject to inspection before being approved by the warehouse. If item is approved at this time, customers are responsible for a restocking fee.
- NO RETURNS ON TRIM PIECES, ASSEMBLED CABINETS OR ACCESSORIES.
- NO RETURNS ON ANY ASSEMBLED ORDERS.
Claims:
- It is the customer's responsibility to ensure all items are present at the time of delivery or pick up.
- It is the customer's responsibility to inspect all items and verify that they are free of visible damage at the time of delivery or pick up.
- NO CLAIMS CAN BE REQUESTED ONCE THE PICK-UP OR DELIVERY LIST IS SIGNED.
- NO CLAIMS CAN BE REQUESTED ON ANY ASSEMBLED ORDERS.
- If damage is present or an item is missing, it must be written on the pick up or delivery slip before signing with the delivery driver and/or warehouse staff.
- Any missing or damaged items written on the sign off sheet will be revised and addressed promptly.
Concealed: Missing, Damaged or Defective parts:
- Customers have 15 days from the day the goods are received to report any concealed damage, missing part or defect.
- Any missing or damaged parts must be photographed before assembly of any kind. (close up and wide angle photographs of the damage, and a photograph of the box number)
- NO CLAIMS CAN BE REQUESTED ON ANY ASSEMBLED OR PARTIALLY ASSEMBLED CABINETS.
- Photographs will be sent to the cabinet manufacturer where they will determine if the item is accepted as a claim after receiving the photographs.
- If an item is accepted as a claim by the manufacturer, a replacement item will be issued and it is the responsibility of the customer to exchange it at the warehouse.
- Defective or damaged parts must be brought back to the warehouse in exchange for the replacement.
- No item will be replaced without receipt of original purchase or after it is assembled.
Wood Characteristics/Cabinet Disclaimer:
- Cabinets are subject to the natural characteristics of the wood used to build them. Stains are likely to exaggerate the difference between open and closed grains and other markings in wood. Grain variations and color change should be expected. As hardwood ages, it will darken when exposed to different types of light. Color differences or changes in the wood can also be caused by exposure to harsh chemicals, extreme heat or moisture. Additionally, wood exhibits mineral deposits, knots, pin holes and worm holes. These markings are part of the natural beauty of wood.
- Defects do not include items beyond reasonable control, including but not limited to the following: Wood and color variations, natural variations in the color, textures and grain of the wood used to manufacture cabinets or changes in the color of the wood caused by the natural aging process of the wood material is not considered defective.
- Changes to wood doors caused by changes in humidity, temperature and other local atmospheric conditions are not considered defects. Doors warpage of up to `/4" shall not be considered a defect. Note that doors that appear warped many often be the result of improper installation.
- Changes like stress lines caused using woods or by changes in humidity, temperature and other local atmospheric conditions are not considered defects.
- Glaze finishes are by nature uneven and some edges and profiles will be larger than others. Glazed finishes may vary from item to item, resulting in variations in color, texture and finish. These types of variations are not considered defects.
Cabinet Care:
- As with all wood products, avoid excessive moisture. These cabinets are designed for use inside the home or other buildings and are not intended for outdoor applications. Once your cabinets have been installed, wipe down all exteriors with a damp cloth to remove any dust. Complete a small area at a time and wipe dry.
- Use a damp cloth when cleaning normal household spills. After wiping thoroughly, dry the surface with a link-free cotton cloth.
- Always dry the surface immediately. Never use abrasive cleaners, scouring pads or powdered cleansers. Do not allow oven cleaner to touch any part of your cabinetry.
- It is important to wipe up spills and water marks as they occur. Give special attention to areas such as around the sink and dishwasher for water marks.
- A touch up kit is available for purchase to hide surface damage. Contact us to purchase the color matching touch up kit for your cabinetry. Instructions are provided in each kit.
Typographical Errors:
- If a product is listed with an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Landry Interiors has the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged and your order has been cancelled, Landry Interiors will issue a credit to your card in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing shopping process. These terms and conditions, or any part of them, may be terminated by Landry Interiors without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.